WE’RE HERE TO HELP – Here’s what we need from you (and why!) – Miro Products

At Miro, we’re extremely proud of our products – but equally, we take great pride in the service we provide to support them.

Whether you need help with an order or a bit of technical advice, we’re always on hand to assist. That might be over the phone, or via email with guidance on how to carry out a simple fix on your hood. No question is too silly (believe us, we’ve heard it all!).

When it comes to technical support, here’s a quick rundown of what we’ll ask you for – and, more importantly, why we ask for it.

FIRST THINGS FIRST; Your product details.

Aside from knowing who you are and where you’re based, we need to identify the product you’ve got – specifically, the product name and serial number.

The serial number is especially important. It tells us the age of your hood and, crucially, the batch it came from. This helps us ensure you get the correct support – and the right parts, where needed.

You can find your serial number in one of two places:

On the reverse of your user manual
Inside the hood itself

If you’ve got a canopy, ceiling, or island hood, the serial number sticker is located behind the clip-off grease filters, inside the hood. On some models – like the GA Filo, the Sense, or the Aero for example – you’ll need to open the front panel to access the filters. Many people don’t realise the front panel is actually a door; it’s held in place with magnets. Just give one of the long sides a gentle pull and it’ll open up. Remove the grease filters and look inside – just be careful not to confuse the serial number with the sticker on the motor (we don’t need that one!).

The sticker you’re looking for will show two codes we do need:

A six-digit number (usually beginning with a 2)
A longer code or number beneath it.

We’ve included examples below to help you identify the correct one.

FOR DOWNDRAFTS & VENTING HOBS:

If you have a downdraft hood or one of our venting hobs, the serial number will also be either:

On the reverse of your user manual, or
On the product itself, inside the cupboard or drawer unit beneath it

WE WILL ASK A FEW SIMPLE QUESTIONS:

If you’re experiencing an issue, we’ll often ask you to check a few things related to installation, just to rule out anything common before we consider a visit.

We’ll also ask you to confirm that basics like the isolation switch or fuse haven’t been turned off. We promise – it’s not that we’re questioning your intelligence. It’s just that, over the years, we’ve seen it all!

Yes – we’ve had a hood reported as “not working”… because a tin of baked beans had nudged the isolation switch off at the back of a cupboard.

Yes, it happens. Yes, we have a little laugh about it!

TALK TO US:

When you get in touch with Miro, you’ll find real people at the other end. We’re friendly, approachable, and genuinely here to help resolve whatever issue you’re facing.